Voice over Internet Protocol, otherwise known as VoIP, is hardware and software technology that allows you to make telephone calls using a high speed Internet connection rather than the use of a regular telephone line.

The VoIP Server of the AtomOS® platform can be deployed in modern and complete telephony systems for both internal and external communications within companies or institutions of any size or nature.

How does VoIP work?

A VoIP phone system is similar to a computer network, and uses your existing network hardware. A VoIP phone simply plugs into your Ethernet port. When you make a telephone call using VoIP, your voice is converted into data packets. The packets travel like any other type of data, such as e-mail, over a broadband Internet connection to its destination. Once it has reached its destination the data is then converted back to your voice.

VoIP Benefits

Cost Savings - Regular domestic VoIP calls over the Internet do not incur a surcharge beyond what the user is paying for Internet access. The same is true for international calls to most countries. VoIP can potentially save up to 40 % on local calls and 90% on international calls.

Ease of Use - SIP compliant phones are easy to use and install

Efficiency - VoIP systems include a multitude of new calling Features which easily integrate into existing computers and technology. Examples include the ability to store incoming calls to voice mail, send a voice mail as an e-mail attachment, 3-way calling, caller ID and call waiting

VoIP Requirements

Bandwidth - High speed Internet (Broadband) connection for VoIP to ensure best quality calls

Powerful Router - To handle the quantity of phones needed for your organization

Equipment - VoIP capable phones, soft phones and headsets; NOT old analogs with adapters

Battery Backup - VoIP does not work when power fails. We recommend installing a battery backup and Power over Ethernet switch.

AtomOS VoIP Features

• 3-Way Calling
• Auto Attendant - Call Transfer Services—
(attended or unattended)
• Automatic Call Cost Calculations
• Automatic Call Distributor Agent – (Local or Remote) - requires additional module
• Call Capture and Pick-Up
• Call Data Reporting (CDR)
• Call Forwarding (busy and no answer)
• Call Pickup Groups/Hunt Groups
• Call Recording (automatic or on request) -
requires additional module
• Call Routing (Trunk, DID and/or ANI)
• Call Snooping
• Call Waiting
• Caller ID
• Caller ID Blocking
• Conference Bridges
• Do Not Disturb
• Extension Blocking
• Extension Profiles
• Extension Substitution
• Interactive Voice Response
• Message Waiting Indications
• Music On Hold
• Music on Transfer
• Remote Branch Support
• Remote User
• Telephony Directory by Name Dialing
• Voicemail

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